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Response to questions about continuity or contingency plans

CUSTOMER INFORMATION

Thank you for your inquiry regarding our preparedness and emergency plans in light of the current outbreak of COVID-19 (coronavirus SARS-CoV-2). We value your trust and are aware of our obligations as your partner for all chromatography supplies to ensure steady business operations. We are also aware of customers' general concerns about business continuity and stable supply chains, but can assure you that we are closely monitoring the evolving situation to continue upholding the high level of service you appreciate from us to support your important work. This includes managing our extensive inventory and closely following developments in our production and supply chains.

We are strictly following health and safety protocols developed by the World Health Organization (WHO) and the Robert-Koch-Institut (RKI) as well as local government agencies. Additionally, until further notice we are suspending all customer visits. Where possible, we enable home office work for our employees and physically separate our departments. Until further notice, we are working in shift operation without personal handover.

Based on the measures put into place, we expect no relevant impairment regarding our order processing and delivery capacities. However, we have no influence on possible external developments, such as the closure of borders or of our suppliers.

Klaus Ziemer GmbH is committed to protecting the health and safety of our team and our customers while ensuring that our customers' needs are met in a safe, efficient, and timely manner. To this end, we will continue to actively monitor the situation and will immediately inform our customers on any developments that may impact them.